FAQs
Frequently Asked Questions (FAQ) for Ozark Impressions Jewelry:
What materials do you use in your handmade jewelry? Our jewelry is crafted using high-quality materials such as sterling silver, 18k or 24k plating, semi-precious gemstones, bronze, and copper.
Do you offer custom orders or personalized jewelry? Yes, we love creating custom pieces! Whether you have a specific design in mind or want to personalize a piece with specific stones and impressions, we're happy to work with you to bring your vision to life. Design must be within the style and skill set of the artist.
How do I care for my handmade jewelry? We recommend storing your jewelry in a dry, air-tight container when not in use to prevent tarnishing. Avoid exposing your jewelry to harsh chemicals, perfumes, or lotions, as these can damage delicate components. Gentle cleaning with a soft cloth is usually sufficient to maintain its shine. Our favorite polishing cloths are Sunshine Cloths and can purchased online.
Do you offer international shipping? Not at this time. Please inquire if you are interested in us offering this service.
What is your return/exchange policy? We want you to love your jewelry! If for any reason you're not satisfied with your purchase, please contact us within 7 days of receiving your order to arrange for an exchange. Custom or personalized pieces may not qualify for exchange due to the time and specificity of the design.
How long does it take to process orders? Most orders are processed and shipped within 1-3 business days. Custom orders may take 2-4 weeks depending on the complexity of the design, but we'll provide you with an estimated timeline when you place your order.
Do you offer wholesale or bulk discounts? Yes, we offer wholesale pricing for retailers and bulk discounts for large orders. Please contact us directly to discuss your specific needs and we'll be happy to provide you with more information on ordering through Faire Wholesale, or directly from our website.
Faire Wholesale: Please use the direct link when ordering via Faire Wholesale. Minimum orders apply. https://faire.com/direct/ozarkimpressionsjewelry
Can I request a repair for my jewelry if it gets damaged? Absolutely! We stand behind the quality of our craftsmanship. If your jewelry requires repair due to normal wear and tear within the first year from purchase, please reach out to us and we'll be happy to assist you with repairs or replacements. Additional fees may be required for damages outside of manufacturing.
Are your jewelry pieces hypoallergenic? While we strive to use hypoallergenic materials, individual sensitivities may vary. If you have specific metal allergies, please let us know and we can accommodate your needs accordingly. *All items are nickel free unless white copper is specified in the description.
How can I contact you for further inquiries? You can reach out to us via email at ozarkimpressionsjewelry@protonmail.com or through our website's contact form. We're also active on social media platforms such as Instagram, Facebook, and Faire Wholesale where you can send us direct messages with any questions or concerns.
